Accreditation

On June 7 and 8, 2021, we had our CARF (Commission on Rehabilitation Facilities) survey virtually.  We are awaiting the report, however, the surveyors were very complimentary about our buildings and the services that we provide.

To obtain accreditation, NONA invites the CARF surveyors to evaluate how well our services meet international standards for quality. The survey team looks at many things about us and our services. The survey tells us what we are doing well and ways we might improve.

The surveyors interview families who use our services, our staff, and community referral sources. Some questions the survey team members might ask people are:

• Do you receive the services you need and want for your child?

• Are you treated with respect?

• Do you take part in planning your child’s services?

• Are you told what you need to know about your child’s services?

• Are your questions answered in a way you understand?

• Do you know where to go with questions or concerns?

For more information about the accreditation of child and family service organizations that are funded by the Ministry of Children and Family Development, please visit:

https://www2.gov.bc.ca/gov/content/family-social-supports/data-monitoring-quality-assurance/information-for-service-providers/accreditation