Privacy Policy
NONA Child Development Centre Privacy Policy
Privacy at NONA
At NONA, we know that sharing information about your child and family is an act of trust. We take that trust seriously.
We collect, use, store, and share personal information with care, respect, and confidentiality. NONA follows British Columbia’s Personal Information Protection Act and other privacy requirements that apply to our work.
Our commitment to you
We collect only the information we need to provide services, respond to inquiries, process donations, meet legal or funding requirements, and improve our programs. This may include contact information, referral and service information, emergency contacts, consent forms, donation records, website form information, communication preferences, and other information needed to support your child or family.
- explaining why we are collecting information;
- using and sharing information only for reasonable NONA purposes;
- asking for consent before sharing information, unless the law allows or requires otherwise;
- sharing only what is needed, with people who have a clear reason to know;
- never selling personal information;
- protecting information through secure storage, password-protected systems, limited access, and confidentiality expectations; and
- keeping information only as long as needed or required, then disposing of it securely.
Your choices and rights
You have the right to ask questions about how your information is collected, used, stored, or shared.
You can ask to see personal information NONA has about you or your child, or ask us to correct information that is wrong or incomplete. We may ask for your request in writing so we can respond clearly and make sure information is shared with the right person.
You can raise a privacy concern or complaint at any time. Bringing forward a question or concern will not affect your child’s services.
Consent and sharing information
When services begin, we ask parents or legal guardians who NONA may communicate with and what information may be shared.
Consent can be changed or withdrawn, unless there are legal, safety, funding, or service-related limits. If you have questions about what this means, we will talk it through with you.
Saying no to optional activities, such as photos, stories, fundraising, public relations, newsletters, donor communications, or social media, will not affect services.
Sometimes NONA may need to share information without consent, such as when required by law, in an emergency, or to protect safety.
Photos, stories, fundraising, public relations and social media
NONA will not use a child’s or youth’s name, photo, video, quote, story, testimonial, or identifying details for our website, social media, newsletters, fundraising, public relations, donor communications, or media without written consent.
Taking part is always voluntary. Families can say no or withdraw consent without any impact on services.
If consent is withdrawn after something has already been printed, shared, or posted, NONA will stop future use where possible. We may not be able to retrieve every copy that has already been distributed.
Donor information and email communications
If you donate to NONA, we use your information to process the donation, issue receipts, keep required financial records, thank you, and respect your recognition preferences.
We do not lend, exchange, rent, or sell donor lists.
If we send email updates, newsletters, fundraising messages, or event information, we will follow Canada’s anti-spam rules where required. You can unsubscribe or ask us to stop sending these messages at any time.
Website forms and online information
If you contact NONA through our website, register for an event, sign up for updates, or make a donation online, we use the information you provide only for the purpose connected to that request.
NONA may use secure third-party tools to support website forms, donations, communications, or records. When we use these tools, we take reasonable steps to protect personal information and limit access to what is needed.
Privacy incidents
If something goes wrong and personal information is lost, accessed, used, or shared in a way it should not have been, NONA will act quickly.
We will work to understand what happened, reduce any risk, and notify people or authorities when required or appropriate.
Questions, concerns, or complaints
If you have a privacy question, concern, or complaint, please contact NONA at administration@nullnona-cdc.com.
We will listen, respond respectfully, and work with you to address the concern.
If you are not satisfied with the response, you may contact the NONA Executive Director at executive.director@nullnona-cdc.com.
If your concern is still not resolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
